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Customer Service

Refund/Return Policy

  1. If your product is defective on arrival or incorrectly shipped, please notify TheManCave.com within 14 days of receiving the product. Return the defective or wrongly shipped product to us within 14 days of notification.
  2. You will need to provide the following information, most of which will be on your invoice before we can offer a refund or replacement:
    1. Name and contact details of original purchaser
    2. Invoice number
    3. Product code of product to be returned
    4. Date on invoice
    5. Date of receiving the product
    6. Reason for return
  3. If you return a product because it was defective on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You will be invoiced a processing fee and any shipping costs associated with the return. These invoiced amounts will be payable within 14 days of receipt of invoice.
  4. If the product is defective or incorrectly shipped (different to the one you ordered), upon receipt of the returned product, we will offer you to select either a replacement product or a refund by applying a credit against the credit card used for the original purchase issued for the original purchase price of the product and associated shipping cost.
  5. A copy of the purchase invoice must be included with the returned product.
  6. You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by registered or certified mail. We accept no responsibility for loss or damage occurring in transit. If a product is not returned to us in the original unopened packaging, it may be returned to you at your cost.